In a world still recovering from a global pandemic, the travel industry has seen an unprecedented shift in the way it delivers personalized luxury hospitality. Hoteliers have been forced to adapt to new economic realities while still preserving the essence of their brand. It’s a difficult balancing act that only the best in the industry can achieve. A recent round-table discussion of hospitality industry thought leaders offer valuable insight into how hotels can deliver an unmatched personal experience that keeps guests coming back for more.
Luxury hotels are no longer competing on price. In today’s economic climate, travelers are more budget-conscious than ever. However, hotels are still able to provide unparalleled value through personalized amenities that cater to even the most discerning guests. For example, Luigi Romaniello, Managing Director of The Plaza, New York, noted that the hotel doesn’t charge extra for pets and goes above and beyond by offering pet-sized robes and pet-treat tea service to make their furry guests feel extra special. On the other hand, the David Citadel’s General Manager, Eyal Goldberger, noted that customers are willing to pay for an experience, but they need to be convinced that the value justifies the price. Goldberger explained that his team ensures that guests receive more personal and individual service and other amenities to make their stay special.
Hotels big and small have a place in today’s travel landscape. Boutique hotels provide personalized attention to guests, while larger properties offer more amenities and resources. However, what sets the best hotels apart is their ability to anticipate guests’ needs and provide amenities that add value before even having to ask for them. To this point, Stefano Baratelli Managing Director at Eden Roc Cap Cana, Dominican Republic discussed how the Eden Roc team strives to provide the amenities guests find most valuable BEFORE they have to ask for them. This proactive approach puts hotels in control of their guests’ experience, ensuring that every moment of their stay is unforgettable.
But with so many choices available to travelers, how do they find the perfect hotel to suit their every preference and requirement? This is where We Know Hotels comes in. With a hyper-specialization in luxury hotel accommodations, this personalized hospitality service sets a new standard for hotel stays. We Know Hotels provides a white-glove, personalized experience by connecting clients with a dedicated travel expert who oversees their entire experience from start to finish.
We Know Hotels’ team has cultivated unparalleled relationships not only with major global brands like Rosewood, Aman, Four Seasons, St. Regis, Ritz Carlton, Bulgari Hotels, Mandarin Oriental, One&Only, Montage, 1 Hotels, Waldorf, The Peninsula Hotels, Oetker Collection, and many more but also with key employees at each location. This connection with decision-makers and the important individuals on the property enables We Know Hotels to accommodate clients in ways that are typically unavailable to most guests. The We Know Hotels expert takes time to understand the client’s needs and preferences, which enables them to go above and beyond to provide a unique and personalized hotel experience. Whether it’s ultra-private back door check-ins, specific floor requests, custom food & drink deliveries, putting photos of the client’s family in the room ahead of time, late and early check-ins, or ensuring the staff recognizes the guests by face and name, no request is too unconventional for We Know Hotels
As the hospitality industry begins to recover, hotels that focus on offering value and something special will set themselves apart and win the loyalty of guests. We Know Hotels is dedicated to providing expertly curated hotel options that cater to clients’ individual needs and desires. The company’s commitment to providing a unique and personalized hotel experience is unparalleled. With We Know Hotels, travelers can rest easy and focus on making unforgettable memories.
The recent round table discussion of hospitality industry thought leaders featured Stefano Baratelli (Managing Director, Eden Roc Cap Cana, Dominican Republic), Fernando Cerna (Director of Sales & Marketing, 1 Hotel South Beach, Miami), Eyal Goldberger (General Manager, David Citadel, Jerusalem), Sam Lieberman (CEO & Owner, WeKnowHotels.com), Eric Mourkakos (Owner & General Manager, Cali Mykonos, Greece), and Luigi Romaniello (Managing Director, The Plaza, New York).
Written in partnership with Jordan Finkle
